Refund Policy
Last updated: November 8, 2026
Our 30-Day Satisfaction Guarantee
We want you to love your ThePawlery piece. If you are not completely happy with your order, you can ask for a full refund within 30 days of the delivery date. This applies to personalized and engraved items as well.
How to Request a Refund
- Email us at infoPawlery@gmail.com within 30 days of receiving your order.
- Include your order number and the email address used for the purchase.
- We will reply with the next steps and, if needed, instructions on how to send the item back.
Please do not send anything back before contacting us, so we can make sure your return reaches the right address.
Condition of Returned Items
Items should be returned in reasonable condition and in their original packaging whenever possible.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or does not match what you ordered (for example, a mistake in the engraved name or photo caused by us), contact us within 14 days of delivery with your order number and a clear photo of the problem. We will send you a free replacement or issue a full refund, whichever you prefer.
Refund Processing
Once we have approved your refund, it will be issued to your original payment method. Refunds usually take 5 to 10 business days to appear on your statement, depending on your bank or card provider.
Order Cancellations and Changes
Because every piece is personalized, please contact us as soon as possible if you want to cancel or change an order. If production has not started, we will cancel or update it at no cost. If your item has already been engraved or shipped, our 30-day guarantee still applies.
Contact Us
If you have any questions about this policy, email us at infoPawlery@gmail.com.