Shipping Policy

Last updated: November 8, 2026

Processing Time

Orders are processed within 1 to 3 business days. Because our products are personalized, we begin engraving once we have received everything we need from you. After you place your order, we will email you so you can send us your pet's photo and name (or your ultrasound image, depending on the product).

Delivery Time

Once your order has been processed and shipped, delivery takes 4 to 8 business days, depending on your country and city. Business days exclude weekends and public holidays.

Shipping Costs

Shipping costs, or free shipping offers, are shown on the product page and at checkout before you pay. During promotional periods such as Black Friday, free shipping may be available for a limited time.

Order Tracking

When your order ships, you will receive an email with a tracking number so you can follow your package. If you do not receive it within a few days of placing your order, please check your spam folder and then contact us.

Shipping Destinations

We ship to many countries worldwide. Available destinations are shown at checkout. If your country is not listed, contact us and we will let you know if we can help.

Customs, Duties and Taxes

Depending on your destination, your order may be subject to import duties, customs fees or local taxes. These are determined by your country's authorities and are not under our control.

Incorrect Address

Please check your shipping address carefully before completing your order. If you notice a mistake, contact us as soon as possible. We cannot guarantee changes once an order has shipped.

Delays, Lost or Damaged Packages

Delays can sometimes happen due to carriers, customs or peak seasons. If your order has not arrived after the estimated delivery time, or if it arrives damaged, email us at infoPawlery@gmail.com with your order number and we will help you resolve it.

Contact Us

For any questions about shipping, email us at infoPawlery@gmail.com.