Terms of Service
Last updated: November 8, 2026
Overview
This website and online store are operated by ThePawlery ("we", "us", "our"). By visiting our store or buying from us, you agree to these Terms of Service. Please read them carefully before placing an order. If you do not agree, please do not use our store.
Products and Personalization
We sell personalized keepsakes, including items engraved with your pet's photo and name or with an ultrasound image. When you order a personalized product:
- You are responsible for providing a clear, high-quality photo and for checking that all names and details are spelled correctly.
- You confirm that you own the photo or have permission to use it.
- We may refuse or cancel any order containing content that is offensive, unlawful or that infringes the rights of others, and we will refund you in full if we do.
- Colors, shades and engraving details may vary slightly from product images because of screens, lighting and the handmade nature of engraving.
Prices and Promotions
All prices are shown in the currency displayed at checkout. Promotions, such as discounts or free shipping offers, are available for a limited time and may end without notice. When a promotion ends, the product returns to its regular price. We reserve the right to correct pricing errors and to cancel orders affected by them, with a full refund.
Orders and Payment
Placing an order is an offer to buy. We may accept or decline it. Payments are processed securely through Shopify and its payment providers. We do not store your full card details.
Shipping, Returns and Refunds
Delivery times and costs are described in our Shipping Policy. Returns and refunds, including our 30-day guarantee, are described in our Refund Policy. Both policies form part of these Terms.
Intellectual Property
All content on this website, including text, graphics, logos and product designs, belongs to ThePawlery or its licensors and may not be copied or used without our written permission. You keep ownership of the photos you send us. By sending them, you allow us to use them only to produce your order.
Acceptable Use
You agree not to misuse our website, attempt to access it unlawfully, interfere with its operation or use it for any unlawful purpose.
Limitation of Liability
To the fullest extent permitted by law, ThePawlery is not liable for indirect or consequential losses arising from the use of our website or products. Nothing in these Terms limits any rights you have as a consumer under mandatory law, or our liability where it cannot legally be limited.
Privacy
How we collect and use your personal information is described in our Privacy Policy.
Changes to These Terms
We may update these Terms from time to time. The version published on this page, with its "Last updated" date, applies to your use of the store.
Governing Law
These Terms are governed by the laws of Germany, without affecting any mandatory consumer protection rules of the country where you live.
Contact
If you have any questions about these Terms, email us at infoPawlery@gmail.com.